Terms

This page describes how the website works today. It is not a complete legal contract, and it does not limit rights you already have under the law.

Questions: support@palmbeachroadsideservices.com. If you are in danger or blocking traffic, call 911 first.

Roadside requests

You can request service from the form on our homepage. You do not need an account. You will get a request number and a private status link.

Jump starts, tire changes, lockouts, and fuel delivery can be requested online. Winch-out, off-road winch-out, and roadside mechanics are marked coming soon and cannot be booked online right now.

The price and the deposit for the service you choose are shown before you pay. Those amounts come from the current price list, not from a number typed into this page.

Requests placed from 11 PM to 6 AM Eastern add $20 when the after-hours charge is turned on. The price shown before you pay includes that charge when it applies.

The deposit total includes the travel fee for the trip. Paying the service in full ahead of time has no travel fee. A mileage rate and a starting point are not published here.

We try to arrive in under 45 minutes. That is not a promised time, and it is not a refund rule.

How you pay for roadside service

Card payments on the website are taken by Stripe. The deposit is applied to your final bill. The remaining balance is due when the technician arrives, before service starts.

Cash App $PBRS26 is optional for the roadside balance due when the technician arrives. It is not the deposit and not apparel. Sending it does not mark the job paid. The assigned technician confirms it in the app only after the money is received. Card checkout is still how you pay the deposit or pay in full ahead of time. If nothing is due on arrival, do not send Cash App. Details are on Refunds and cancellation.

You can instead pay the service in full when that choice is offered. Paying in full saves 5% and includes no travel fee. For fuel delivery, paying in full covers the delivery service; the cost of the 2 gallons is still due on arrival.

If the deposit is not paid, the request expires after 30 minutes.

Before you pay a deposit, the site asks you to confirm that the deposit is non-refundable and is applied to your final bill, unless an admin authorizes an exception. See Refunds and cancellation.

A service we provide or attempt is not refunded, even if the vehicle still will not start. A jump start we try that does not start the car, because of another problem, is still a service we provided.

If Palm Beach Roadside does not provide or attempt the service, a refund can be made with an admin's authorization. That refund is not automatic. This page does not set a fee or a rule for a call that was only partly done. A refund the law requires is not refused.

The service deposit is non-refundable and is applied to your final bill. Any additional amount included in the deposit total is not refunded automatically. The service deposit is not refunded unless an admin authorizes an exception, for example if you cancel before the technician starts heading out. That example is not an automatic refund.

When a refund is issued, it typically takes up to 5 days to appear. That is not a guarantee, and those are not business days. If that payment was Cash App, it can be right away. Card checkout on this website is unchanged.

Waiver

A roadside request includes the hold-harmless agreement shown before you submit. The signed agreement is kept with that request. Read it at the waiver page.

Apparel

Apparel is made after you pay, not kept in stock. Check the size before you pay. Apparel orders are final. No refunds, except a right the law requires. Checkout is by card through Stripe. New orders are local pickup only. Shipping is not offered. The pickup location is the one shown on the apparel page.

Nothing is printed until the payment shows as paid. Printing takes 5–10 days. That is not a promised day, and it is not a shipping date.

Not set on this page

Pickup hours and a pickup deadline are not set here. Email support@palmbeachroadsideservices.com to ask. Deletion requests still use PBRS@palmbeachroadsideservices.com.