Privacy Policy
Effective November 6, 2026 · Applies to palmbeachroadsideservices.com and the Palm Beach Roadside app (iPhone and Android)
Palm Beach Roadside Services ("we", "us") provides roadside assistance in Palm Beach County, Florida. This policy explains what we collect, why, who we share it with, and the choices you have. Questions: support@palmbeachroadsideservices.com.
What we collect
When you request service (no account needed):
- Your first and last name and phone number
- Your driver's license number (to confirm the vehicle owner or driver before we work on it)
- Where you are: the address or landmark you type and, if you allow it, your device's GPS location at the time you book
- Vehicle details: year, make, model, color, and plate or VIN if you add them; fuel type for fuel delivery; any notes you add
- Your signature on the hold-harmless service waiver
- Messages you send to dispatch or your technician on your job
- Payment records: amount, deposit or paid-in-full status, and the payment processor's transaction ID
- Technical data such as your IP address and the time of the request, kept for security and fraud prevention
Apparel orders: first and last name, phone, and email. New apparel orders are local pickup only. We do not ask for a shipping address on a new order. If an older order already has a shipping address, that address stays with that order.
Staff (technicians, dispatchers, admins): username, display name, phone, a securely hashed password, and device push-notification tokens. When a technician turns Available on, the app sends their precise location about every 20 seconds, including in the background if they allow it, so dispatch can see them on the live map. Location stops when they turn Available off or sign out. We keep only the latest position and delete positions older than 12 hours.
Payments
Card payments are processed by Stripe (and, on our website, possibly PayPal). Your full card number goes straight to the processor. We never see or store it.
How we use it
- To dispatch a technician to you, find you, and complete the service you asked for
- To show your price, take your deposit or payment, and keep receipts
- To message you about your job and answer support questions
- To keep the signed waiver and job record in case of a dispute, insurance claim or legal requirement
- To prevent fraud and protect our customers, staff and systems
- To pay our technicians and dispatchers for completed jobs
We do not sell your personal information, share it for targeted advertising, or use it to track you across other companies' apps or websites. The app contains no advertising or analytics SDKs.
Who we share it with
- Our technicians and dispatchers, to handle your job
- Service providers that run our business on our behalf: payment processors (Stripe, PayPal), our hosting provider (DigitalOcean), our email provider (Zoho), and Expo (to deliver push notifications to staff devices)
- Authorities or other parties when the law requires it, or to protect someone's safety, or our rights in a dispute
How long we keep it
- Live technician location: up to 12 hours
- Job, waiver and payment records: as long as needed for the job, then for up to 7 years for tax, insurance and legal reasons
- Staff accounts: until the account is deleted. Job and payout records stay with the person's name removed.
Your choices and rights
- Location: GPS is optional for customers. You can type your address instead and turn off location in your phone's settings.
- Access, correction and deletion: email us, or use the in-app option. Staff can delete their account in the app under Dashboard → Delete my account. Customers can use Delete account or data.
- We'll reply within 30 days. We may need to keep some records, such as payment and waiver records, where the law requires it.
Security
All traffic to our website, app and servers uses encrypted HTTPS. Staff passwords are stored as one-way hashes. Customer job links use a private access code. Access to customer data is limited to staff who need it.
Children
Our services are for drivers and vehicle owners. We don't knowingly collect information from children under 13.
Changes
If we change this policy, we'll post the new version here with a new effective date. If the changes are significant, we'll also show a notice in the app.
Contact
Palm Beach Roadside Services
Palm Beach County, Florida
Email: support@palmbeachroadsideservices.com
Deletion requests: PBRS@palmbeachroadsideservices.com (also on the Delete account or data page)