Delete your account or data
Palm Beach Roadside app (iPhone and Android) and palmbeachroadsideservices.com
Staff accounts (technicians, dispatchers, admins)
You can delete your account yourself in the app:
- Open the Palm Beach Roadside app and sign in.
- On the Dashboard, tap Delete my account.
- Enter your password, type DELETE, and confirm.
Your account is deleted right away. That removes your sign-in, devices, push notifications and any live location. No access to the app anymore? Email us from the email or phone on file and we'll delete it for you.
The primary business owner account can't be deleted from the app, because that would lock the business out. Email us to transfer or close it.
Customers
Customers don't create an account. To delete the personal details on a service request:
- In the app, open your job (Home → Open my job, or look it up with your reference and phone), then tap Delete my data. You can also tap Delete account or data on the Home screen.
- Or email PBRS@palmbeachroadsideservices.com with your name, the phone number you used, and your job reference (PBR-…) if you have it.
What gets deleted and what we keep
| Deleted | Kept (and why) |
|---|---|
| Name, phone, driver's license number, location, vehicle details, notes, messages, push tokens, staff sign-in and live location | Payment amounts and transaction IDs, the signed service waiver, and job and payout records, for up to 7 years where tax, insurance or other laws require it. Staff records keep "Deleted user" in place of the name. |
We finish customer requests within 30 days and email or text you when it's done.
Other questions: support@palmbeachroadsideservices.com. See our Privacy policy for details.