Refunds and cancellation

These are the payment rules already shown when you book. This page does not add a new promise, and it does not take away a right the law gives you.

Questions: support@palmbeachroadsideservices.com.

Roadside deposit

The service deposit is non-refundable and is applied to your final bill. Any additional amount included in the deposit total is not refunded automatically. You confirm that before you pay. The service deposit is not refunded unless an admin authorizes an exception, for example if you cancel before the technician starts heading out. That example is not an automatic refund. A refund the law requires is not refused.

If the deposit is not paid, the request expires after 30 minutes. Nothing is kept, because nothing was paid.

Paid in full, then cancelled

If you paid the service in full and you cancel before a technician is dispatched, the refund is what you paid minus the non-refundable deposit. You confirm that before you pay in full.

After a technician is dispatched, that automatic refund does not run. An admin can still refund a payment as an exception. This page does not list every exception.

A service we provide or attempt

A service we provide or attempt is not refunded, even if the vehicle still will not start. A jump start we try that does not start the car, because of another problem, is still a service we provided. That is different from a call where we do not provide or attempt the service.

If we do not provide or attempt the service

A refund can be made with an admin's authorization. It is not automatic. This page does not set a fee or a rule for a call that was only partly done. A refund the law requires is not refused. Email support@palmbeachroadsideservices.com with your request number.

How long a refund takes

When a refund is issued, it typically takes up to 5 days to appear. That is not a guarantee, and those are not business days. If that payment was Cash App, it can be right away. Card checkout on this website is unchanged.

Cash App at arrival

Cash App $PBRS26 is optional for the roadside balance due when the technician arrives: the remainder after a deposit, or the balance if it was not prepaid. It is not the online deposit and not an apparel payment. The profile link does not set an amount and does not mark anything paid.

The technician confirms that payment in the app only after seeing the money. Until then the job is not treated as paid and apparel is not printed from it. If you already paid in full online and nothing is due, do not send Cash App. Do not pay the same balance by card and Cash App.

Balance on arrival

If you paid a deposit, the remaining service balance is due when the technician arrives, before service starts. Deposit includes the travel fee. Fuel cost is still separate when the service includes fuel. Paying in full ahead of time has no travel fee.

We try to arrive in under 45 minutes. That is not a promised time, and it is not a refund rule.

Apparel

Apparel is made after you pay. Check the size before you pay. Apparel orders are final. No refunds, except a right the law requires. Printing takes 5–10 days. That is not a promised day, and it is not a shipping date. New orders are local pickup only.

Pickup hours and a pickup deadline are not set here.